Scroll to top
Get Started
Legal

Privacy Policy

Last Updated: January 20, 2026

1. Introduction

Xenith Host ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit xenith.host and when you purchase or use our services, including game hosting, VPS/cloud servers, and web hosting (collectively, the “Services”).

By using our website or Services, you agree to this Privacy Policy. If you do not agree, please do not use our website or Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, such as when you:

  • Create an account on our billing panel
  • Purchase or renew Services
  • Open support tickets (billing panel or Discord)
  • Communicate with us by email

This may include:

  • Name and email address
  • Billing details (such as billing address if provided)
  • Payment status and transaction identifiers (we do not store full card details)
  • Discord username (if you contact us on Discord)
  • Service details (plan type, configuration preferences)

2.2 Information We Collect Automatically

When you visit our website or use Services, we may automatically collect:

  • IP address
  • Device and browser information
  • Operating system and approximate location (derived from IP)
  • Pages viewed, links clicked, and time spent
  • Referrer URLs
  • Log data related to authentication and security events

2.3 Hosted Content and Files

Our Services allow you to upload or store data (e.g., game worlds, server files, websites, databases, backups). We process and store this data to provide the Services.

You are responsible for the content you upload and for keeping your own backups unless a specific backup feature is included in your plan.

2.4 Cookies and Similar Technologies

We use cookies and similar technologies for authentication, security, preferences, and analytics. Cookies are small files stored on your device.

You can control cookies via your browser settings. Disabling cookies may prevent parts of the website or billing panel from working correctly.

3. How We Use Your Information

We use information for purposes such as:

  • Providing Services: Provisioning hosting, maintaining uptime, delivering support
  • Account management: Authentication, access control, customer communication
  • Billing: Processing payments, renewals, invoices, fraud prevention
  • Security: Detecting abuse, preventing unauthorized access, mitigating attacks
  • Improving Services: Monitoring performance and analyzing usage trends
  • Legal compliance: Complying with legal obligations and enforcing our Terms

4. Payment Processing

We use third-party payment processors, including Creem.io, PayPal, and cryptocurrency payment providers (where available). Payment processors receive information needed to process your payment. We do not store full payment card numbers on our servers.

5. Analytics, Cloudflare, and Other Third Parties

We may share data with third parties only as needed to operate and improve Services, including:

  • Google Analytics / Google Tag Manager: Website analytics and performance measurement
  • Cloudflare: Security, DDoS protection, performance, and caching
  • Support tooling: Billing/ticket platform and Discord support workflows
  • Review platforms: Trustpilot (only if you choose to leave a review)

These providers may use cookies or similar technologies. Where required by law, we will request consent before setting non-essential cookies.

6. Data Sharing and Disclosure

We do not sell your personal information. We may disclose information:

  • To service providers (processors, security, infrastructure, analytics) as needed
  • For legal reasons (court orders, lawful requests, fraud investigations)
  • To protect rights and safety of Xenith Host, our customers, or the public
  • In a business transfer (merger, acquisition, or asset sale)
  • With your consent

7. Data Security

We use reasonable technical and organizational measures to protect data, such as access controls, monitoring, and encryption in transit where supported. However, no method of transmission or storage is completely secure.

8. Data Retention

We retain personal information only as long as necessary for the purposes described above, including providing Services, preventing fraud, and complying with legal obligations.

When you cancel Services, we may retain certain data for a limited period for backups, dispute resolution, fraud prevention, and legal compliance. Hosted content may be deleted after cancellation according to our operational policies (for example, after a short retention window).

9. Your Rights (Including GDPR)

If you are in the European Economic Area (EEA), the UK, or Switzerland, or where similar laws apply, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion (in some cases)
  • Restriction or objection to certain processing
  • Data portability
  • Withdraw consent where processing is based on consent

We process personal data under GDPR on bases such as contract (to provide Services), legitimate interests (security, improvement, fraud prevention), consent (marketing/non-essential cookies), and legal obligation.

To exercise your rights, contact us at support@xenith.host. You may also have the right to lodge a complaint with a supervisory authority (in Germany, your local data protection authority).

10. International Data Transfers

Depending on infrastructure and third-party providers, your information may be processed in countries outside your own. Where required, we use appropriate safeguards for international transfers.

11. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal data, contact us and we will take appropriate steps.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy and revise the “Last Updated” date. Continued use of the Services after changes become effective means you accept the updated policy.

13. Contact

If you have questions or requests regarding this Privacy Policy, contact us:

Return to Homepage